About this talk
In this session, Tobias Dunn-Krahn, Chief Technology Officer at xMatters, discusses best practices for developing and deploying reliable digital services at an accelerated pace. He explores the impact of customer-impacting issues on the ability to build new services and features, emphasizing incident management's crucial role in achieving digital transformation success. The talk highlights the significance of automation in adaptive incident management as a method for improving incident response, ultimately enhancing the delivery of reliable customer experiences. With over 20 years of technology leadership experience, Tobias shares insights on how digital service providers can meet consumer expectations for uninterrupted availability and responsive interactions while fostering continuous product improvement.
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