DrupalCon Amsterdam 2019: Winning and retaining long term clients

This talk features Owen Lansbury as he explores strategies for Drupal agencies to secure and maintain long-term client relationships, which can significantly contribute to ongoing revenue. The speaker discusses methods to identify and attract clients suitable for multi-year engagements and emphasizes the importance of effective processes and relationship management after completing successful projects. Aimed at agency leaders and project managers, this session includes real-world examples illustrating both successful and challenging scenarios within client management.