DrupalCon Amsterdam 2019:Making support the backbone of your business

This talk features Anthony Lindsay and Stella Power discussing the critical role of support services in the success of tech agencies. They argue that focusing on client support can lead to predictable revenue streams and profitable relationships, ultimately bolstering a brand’s reputation. The speakers highlight the importance of integrating support into business strategies, transforming it from a secondary service into a primary revenue stream, and cover essential topics such as managing multiple projects, billing, security updates, and maintaining team morale. This session is designed for agency managers and entrepreneurs looking to enhance their client offerings and explore new avenues for growth.