DrupalCon Baltimore 2017: Making mass.gov data-driven and constituent-centric

This talk explores the Commonwealth of Massachusetts' efforts to transform its digital ecosystem, aiming to make mass.gov the premier platform for government services akin to amazon.com. The speaker discusses the innovative approach being taken, which includes dynamically organizing structured information from various government agencies to enhance user experience without requiring prior knowledge of bureaucratic processes. They delve into the development of pilot.mass.gov, sharing insights from the initial proof-of-concept site and the subsequent improvements made based on user testing and analytics. Key technologies featured in the talk include Drupal 8 as the content management system, DKAN for document management, and tools like Google Tag Manager and AWS API Gateway to improve service delivery and user engagement. The session invites collaboration and feedback from the Drupal community and other government organizations.