DrupalCon Barcelona 2015: No therapist needed: clients, teams and no tears

This talk focuses on enhancing team dynamics and improving customer relationships through the use of interactive props and facilitation techniques. The speaker, drawing from their experience as a delivery manager, discusses the challenges faced in delivering products that align with client expectations. They emphasize the importance of active listening and non-violent communication to help clients articulate their needs and feelings about project progress. By creating a transparent and understanding environment, the session aims to equip attendees with skills to foster collaboration, resolve high-pressure situations, and ultimately enhance project success.