DrupalCon Denver 2012: COMMUNITY MANAGEMENT IS THE NEW CUSTOMER SERVICE
About this talk
This talk explores the vital role of effective community management in maintaining healthy and engaged Drupal communities. Amye Scavarda and Leslie Hawthorn demonstrate how principles of customer service can be applied to nurture community growth and sustainability. Key topics include welcoming new members, addressing diverse needs, managing challenging interactions, and ensuring a positive environment for all contributors. The session also addresses common questions about community effectiveness and offers actionable insights for enhancing member experiences, making it relevant for those looking to strengthen their technical communities.
