CLIENTS & INDUSTRY - Innovating personalisation with Rules as Code and Drupal

This talk at DrupalCon Lille 2023 addresses the complexity of understanding government benefits and the intricate rules and regulations involved in lodging claims. The speaker delves into the challenges faced by individuals seeking clarity on their entitlements, highlighting the importance of effective communication and user-friendly digital solutions. This session emphasizes how technology can bridge the gap between complicated bureaucracy and accessible information for those in need.