About this talk
This talk explores the often overlooked issue of mismatched user expectations in design, particularly within Drupal websites. The speaker highlights common examples of poor design, drawing parallels to everyday experiences such as pushing a door that requires pulling or flicking the wrong light switch. Inspired by Donald Norman's book, the session emphasizes that many user errors stem from flawed design rather than user mistakes. Attendees will gain insights into creating more usable designs and learn practical guidelines to improve user experience.
