DrupalCon New Orleans 2016: Building Empathy in the Enterprise

This talk focuses on the challenges of designing with empathy in environments where designers must improve existing experiences and work within established architectures. Dani Nordin, Director of Digital UX at Pegasystems, explores the contrasts between innovating new solutions and enhancing current systems, highlighting the significance of user-centered design despite competing stakeholder interests. She discusses the role of the authoring experience, how to communicate user needs to high-ranking stakeholders, and the importance of measuring and benchmarking UX to foster a user-centric culture. This session is ideal for those involved in large projects with multiple stakeholders and who aspire to cultivate empathy across their teams and organizations.