DrupalCon New Orleans 2016: How to implement performance metrics

This talk focuses on key metrics essential for measuring and enhancing the performance of a digital agency. The speaker discusses critical metrics across various aspects, including development, project management, sales, operations, and leadership. They share insights on establishing a strong measurement foundation and present effective methods for communicating these metrics to foster a unified team vision. Additionally, the speaker reflects on past challenges and failures in measurement to help attendees avoid similar pitfalls. By the end of this session, participants will gain valuable knowledge from five years of successful practices in building a well-quantified digital agency that fosters profitability, retention, and high-quality work.