CLIENTS & INDUSTRY EXPERIENCES - How does the Support + Kanban structure work unitedly?

This session focuses on the Support and Maintenance model as it relates to managing Drupal-based projects using the Kanban framework. The speaker explains the essential components of this model, including how to estimate support projects, manage uptime and downtime issues, and handle Drupal security updates for multiple projects. The discussion highlights the benefits of implementing Kanban for efficient project management and maintaining support capacity. This talk is aimed at project and product managers, Scrum Masters, account managers, and other stakeholders interested in enhancing their understanding of support strategies in the tech industry.