DrupalCon Seattle 2019: Getting an angry wet cat to purr

This talk addresses the challenges of managing high-demand and high-anxiety clients in the agency environment. The speaker explores strategies to maintain effective communication and project integrity while responding to client needs. Key topics include managing expectations, fostering a collaborative team dynamic, and mitigating scope creep effectively. Attendees will learn people-focused tactics to enhance both client relationships and team interactions, ultimately leading to better project outcomes.