Lean digital service design with Drupal: Lessons from London's Southwark Council

This talk covers Southwark Council’s approach to digital transformation, focusing on overcoming common challenges faced by local authorities such as high costs for custom solutions, complex legacy system integrations, and strict budget constraints. The speaker discusses strategic decision-making in resource allocation and the Discovery process, which assesses technical capabilities and prioritizes service areas. Key topics include structuring and delivering modular work packages with selected suppliers and leveraging technical approaches for efficient service delivery. Insights shared in this session provide valuable knowledge for understanding the operational challenges of digital transformation in local government and integrating legacy systems within a Drupal-driven framework.