DrupalCon Vienna 2017: Building Site Reliability Engineering: A Crash Course

This talk covers the journey of building a Site Reliability Engineering (SRE) team at Acquia, focusing on its impact on scaling products and services to meet customer demand. The speaker shares insights into the fundamental concepts of SRE, including its origins at Google, and emphasizes the importance of management support and establishing service level objectives and error budgets. The presentation also highlights key tools like Operational Responsibility Assessments for risk measurement and a Launch Readiness Checklist for standardizing product launches. This session is aimed at software engineers, system administrators, and managers looking to enhance their work efficiency and improve service reliability.