DrupalCon Vienna 2017: Lean Web Operations — Planning for the unpredictable

This talk explores the challenges faced by the Drupal hosting team at freistilbox, detailing how lean and agile methodologies helped them recover from a workload crisis that led to delays and burnout. The speaker discusses the team's journey towards adopting Kanban, which restored their focus and control, as well as the implementation of the RICE formula for project prioritization. Additionally, the talk highlights the importance of managing unplanned work through the Sweeper method, effective communication within a distributed team, and the impact of company culture on productivity. The speaker shares valuable lessons learned to help others avoid similar pitfalls in their workflow management.