Beyond the AI Models: How Lowe’s is Building the Store That Knows - Swaroop Shivaram

This keynote presentation by Swaroop Shivaram outlines how Lowe’s integrates AI to enhance the retail experience for customers and associates. The talk showcases two key solutions: Mylow Companion, a generative AI assistant that provides instant answers to customer inquiries, and a computer vision system that enables proactive engagement by detecting when customers need assistance. The speaker discusses the challenges and strategies involved in operationalizing AI at scale, focusing on aspects such as ensuring accuracy, managing hallucinations, and deploying computer vision systems effectively. The session concludes with insights on how AI will transform retail environments into intelligent and supportive spaces.