Kill the Ticket Queue: A CNCF Blueprint for Self-Service Platfor... Bhavani Indukuri & Aparna Prabhu

This talk, presented by Bhavani Indukuri and Aparna Prabhu from DigitalOcean, explores the transition from a traditional ticket-based system to a self-service, event-driven platform that dramatically reduces environment provisioning time. The speakers detail their architecture, which integrates Backstage as a unified developer portal with an event-driven backend supported by Argo Events and Argo Workflows. They highlight the use of Argo CD for GitOps-based delivery to ephemeral vClusters, emphasizing cost-effective and isolated development environments. Additionally, the implementation of Kyverno for continuous policy compliance and monitoring with Prometheus and Grafana is discussed, providing actionable insights for automating DevOps workflows and enhancing developer productivity.