NODES AI 2026 - The GraphRAG System That Asks Back: Intelligent Probing with Contextual Answers

This talk features Rajarshee Dhar and Vivek Singh discussing "The GraphRAG System That Asks Back: Intelligent Probing with Better Contextual Answers." The session addresses the challenges in customer support and technical assistance where vague queries hinder issue resolution. The speakers introduce AID (Assisted Intelligent Dialogue), a knowledge system developed at Cisco that enhances traditional RAG systems by utilizing Neo4j graphs for a deeper multimodal understanding of information and relationships. AID employs intelligent probing techniques to generate clarifying questions, allowing it to gather missing context and accurately define user intent, ultimately transforming unclear customer queries into well-defined problems and improving the support experience. The presentation will explore AID's architecture, multimodal retrieval, and dynamic metadata extraction, demonstrating how these innovations lead to more precise and actionable answers.