Lightning Talk: Building AI That Ops Teams Actually Trust - Robert King

This talk focuses on building AI systems that operations teams can trust, addressing the skepticism that often arises from past experiences with unreliable tools and alerts. The speaker, Robert King from Chronosphere and Palo Alto Networks, shares insights gained from developing AI for incident response in enterprise environments, emphasizing the importance of designing for skepticism. Key patterns discussed include validating AI outputs to catch inaccuracies, providing explainability that aligns with operators' mental models, creating feedback loops that enhance trust, and implementing rollout strategies that allow for gradual confidence building. Attendees will gain a practical framework to ensure AI recommendations are not only reliable but also actionable.