DrupalCon Baltimore 2017: Client Management: Building Happy, Healthy Client Relationships

This talk explores effective client management strategies in web development, drawing from over 15 years of industry experience. The speaker discusses common mistakes and emphasizes the importance of communication in ensuring client satisfaction while maintaining fairness for employees and the firm. Key topics include identifying and managing client fears, educating clients about the development process, setting clear expectations, defining project scope and timelines, resolving conflicts, and building long-term partnerships. Attendees will gain practical insights that lead to more effective project management, enhanced quality of work, increased client satisfaction, improved profit margins, and happier internal teams.