DrupalCon Dublin 2016: Data-driven Post-mortems

This talk explores the impact of the DevOps movement on modern development and operations, particularly in how teams respond to system failures. The speaker addresses the concept of "blameless" post-mortems, emphasizing the importance of focusing on actionable insights rather than assigning blame. Methods for gathering essential systems-related data, including monitoring and logging practices, are discussed along with techniques for collecting people-related data inspired by professions such as accident investigation and safety management. The session culminates in strategies for using this data to create effective response plans and enhance organizational practices, making the content accessible to both technical and non-technical audiences involved in incident response.