AGENCY & BUSINESS - How the Support + Kanban structure works unitedly-

This talk explores the integration of Support and Kanban methodologies in software development. The speaker examines how the Kanban structure can enhance support processes by visualizing workflows and optimizing resource allocation. Key concepts covered include continuous improvement, task prioritization, and the benefits of a lean approach to managing support tickets. The session highlights practical strategies for teams looking to streamline their operations and improve service delivery using Kanban principles.