Data and Discipline: Creating "Most Valuable Experiences" with the 80/20 Rule

This case study session focuses on user experience design in web development, highlighting the collaborative effort between HonorHealth, a community healthcare system in Arizona, and Palantir.net. Speakers Jake Kelly, HonorHealth's web product owner, and Jill Farley, a senior strategist at Palantir, discuss how they employed user research and top tasks analysis to establish a design system for their Drupal platform tailored to user needs. The session explores the development of a framework for "most valuable experiences," which informed the information architecture, navigation, and layout of the site. This data-driven methodology resulted in a flexible and scalable design system that not only met but exceeded user expectations, while also providing the necessary data to drive UX decisions and facilitate stakeholder buy-in.