Incident Management: Harnessing change and responding to disruption / DrupalCon Global 2020

This talk focuses on the challenges faced in project management when clients change product requirements mid-project, significantly impacting scope, budget, and timelines. The speaker emphasizes the importance of clear internal communication with the project team and external communication with stakeholders to effectively manage such incidents. Strategies for fostering open dialogue during the decision-making and incident management processes are discussed, highlighting ways to mitigate risks and navigate potentially stressful situations while aiming for positive project outcomes.