Goodbye to traditional web agencies and management models - Welcome to common sense and ...

This talk explores the challenges of maintaining staff commitment in an agency, particularly among younger generations. The speaker shares insights from their experience of growing an agency from 8 to 27 employees in four years, emphasizing the importance of finding meaning and leveraging collective intelligence. They discuss the tools used to define the agency's mission, vision, and values, as well as how they measured employee well-being and customer satisfaction through surveys. The session also covers the use of transparent Objectives and Key Results (OKRs) and how the Process Communication Model (PCM) has enhanced communication and understanding within the team.