Management lessons for small and medium-sized agencies from a fast-growing, billion-dollar business

In this talk from DrupalCon Lille 2023, Julie Sheward, the Chief Operating Officer of SystemSeed, addresses the challenges of running a small agency. She shares valuable insights gleaned from her time leading regional and global business operations at Thoughtworks and illustrates how these strategies were adapted at SystemSeed over a six-month period. Attendees will learn about key business practices from larger agencies that can be implemented in smaller teams, along with actionable tips on navigating common challenges faced as an agency grows. Additionally, SystemSeed CEO Anthony discusses the practical implications of scaling big agency strategies within a smaller framework, providing a unique perspective on agency management.