DrupalCon Nashville 2018: Don’t trust your gut: agency operations metrics

This session focuses on the importance of utilizing spreadsheets for performance metrics to scale a business effectively. The speaker draws from insights gained during Sean Larkin's presentation at Drupalcon LA and shares advanced operational tools that address critical questions for agency management, including team configuration, project allocation, hiring needs, available capacity, and revenue projections. Attendees will learn how to adapt these spreadsheets to make informed, data-driven decisions essential for optimizing team performance and managing workloads. This talk is ideal for anyone seeking efficient ways to enhance their operational processes and metrics.