DrupalCon New Orleans 2016: How To Grow Support To Become A Cornerstone Of Your Business

This session explores effective strategies for providing post-launch support for Drupal sites, focusing on the experiences of Kalamuna's support program. The speaker, John Ouellet, along with Katy Pool, shares insights on finding support clients, structuring support packages, and managing client relationships. They discuss practical methods that have proven successful, as well as lessons learned from past challenges. Key topics include pricing strategies, tools for support management, and ways to convert support jobs into project-based work. This talk is designed to help attendees understand how to make support an integral part of their business model.