Simple secrets to great client relationships: DrupalCon Portland 2022

In this talk, Lily Berman addresses the challenges faced when working with clients on Drupal projects, highlighting the complexities of technical discussions with non-technical stakeholders. She explores the agile nature of development work, which often requires managing difficult situations and adapting plans. Lily emphasizes the importance of intentionally cultivating and maintaining strong client relationships, drawing from her experiences in Drupal agencies. Participants will learn strategies for creating an exceptional client experience that fosters trust and compassion.