DrupalCon Portland 2013: MAKING SUPPORT FUN AND PROFITABLE

This talk focuses on building long-term relationships post-project completion through effective support strategies for clients. The speaker discusses the importance of offering ongoing support to enhance client trust and security while also driving referrals for developers. The session delves into key aspects of support, including identifying client needs, managing support requests, budgeting, and utilizing effective workflow tools. Participants can expect insights on auditing sites for growth, best practices in support development processes, and valuable experiences shared from the field. This discussion aims to bridge the gap between technical and non-technical perspectives on support in the Drupal ecosystem.