About this talk
This talk focuses on the importance of establishing long-term relationships with clients after the completion of a project, particularly in the context of support services. The speaker, Scott Massey, discusses the strategies required for effective support, including how to make a compelling case for it, the types of support to offer, and the importance of setting boundaries. He also delves into essential aspects such as developing sustainable service products, risk management in billing and contracting, and effective staffing strategies for support roles. Additionally, Scott shares workflow tactics, tools, and approaches for differentiating and marketing support services, making this session valuable for both technical and non-technical audiences in the Drupal ecosystem.
