Institutional Intelligence How Yale Uses Drupal 2 Transform Bureaucratic Complexity 2 Conversational

This talk explores Yale University's digital transformation journey, focusing on the development of the Drupal-based YaleSites platform, which serves as the foundation for Beacon, an AI system that simplifies bureaucratic complexities through intuitive conversations. The speaker discusses the initial challenges of fragmented digital resources across departments and how the YaleSites implementation evolved into a cohesive knowledge ecosystem. Attendees will learn about architectural decisions that enhance Drupal's capabilities, including the creation of block-based components and a semantic structure that supports AI functionality. The session also highlights organizational strategies for fostering collaboration across different teams to effectively address and manage digital knowledge challenges in higher education.