DrupalCon Vienna 2017: Better together, a client/agency relationship based on trust and value

This talk focuses on developing better relationships between technical teams and clients, emphasizing the importance of empathy and communication. The speakers, experienced professionals in client interactions, share insights on navigating challenges such as differing expectations, budget constraints, and communication gaps. They discuss strategies for fostering trust and collaboration, including setting clear expectations, aligning on shared goals, and engaging clients in the development process. By offering specific cases and practical tips, this session aims to help participants understand how to enhance client relationships for mutual success.