Flipping the Curve: A Platform Engineer's Guide to Unlocking the Silent 80% - Michael Reichenbach

This talk, presented by Michael Reichenbach from 1KOMMA5°, explores the challenges faced by platform engineering teams that often cater to a small group of expert users, creating an "inverse productivity curve." The session discusses the importance of recognizing the "silent 80%" of developers who require simpler solutions. Through practical case studies and guerrilla product thinking, attendees will learn effective tactics for shifting their focus, such as visualizing their user base and conducting targeted interviews with less vocal developers. This talk equips platform engineers with the necessary mindset and tools to enhance productivity across their teams and build more accessible platforms that benefit the entire organization.