Jeremy Butler - Finding better problems - Laracon AU 2025

This talk explores how to stop solving the wrong problems by leveraging systems thinking and practical decision-making tools. The speaker discusses the limitations of linear thinking and contrasts design thinking with systems thinking, highlighting the benefits of the iceberg model and various feedback loops. Key techniques such as abstraction laddering, second order thinking, and the Six Thinking Hats method are introduced to enhance collaborative decision-making and help teams identify more impactful problems worth addressing. The session emphasizes the importance of mapping systems to communicate and influence outcomes effectively.