Build & Scale Enterprise Grade Self-Checkout - Habeebulla M & Deepak Bajpai

This talk examines the evolution of self-checkout systems from a simple cost-saving tool to a strategic element of the retail experience. The speaker discusses the design of intuitive self-checkout journeys that enhance labor productivity, reduce friction, and improve loss-prevention measures. There is an emphasis on the development of Lowe’s Meridius, an enterprise-grade self-checkout platform that is fully integrated and scalable across different retail formats. The session covers the transformation of internal systems into flexible platforms that leverage AI-driven features for intelligent item identification and shrink detection, ultimately highlighting the strategic importance of creating solutions that meet the broader industry needs rather than just internal requirements.