Dude, where is my order? Behind the scenes of the e-commerce or the story of one DEV and QA

In this talk, Shtiliyan Petrov, a QA Team Lead at Merkle, explores the complexities of building and maintaining successful e-commerce platforms. He shares insights from his extensive experience, particularly in order management systems, and emphasizes the importance of security testing in ensuring a seamless customer experience. The session delves into the entire development lifecycle, addressing challenges from system design to the integration of modern shopping channels like TikTok and augmented reality. Shtiliyan aims to provide a comprehensive understanding of e-commerce operations while also highlighting the human aspects of technology, such as the impact of user expectations and support dynamics.