About this talk
This talk delves into the effectiveness of chat bubbles in AI-driven tools, presenting findings from usability studies conducted by Sandstorm. The session covers different types of interactions, including transactional bots, generative AI, and hybrid models, and compares them to traditional search methods. The speaker shares five key insights on user preferences, reactions to AI use, and factors that build trust in chat experiences. Attendees gain a practical decision framework for integrating search and chat to enhance user experiences in Drupal environments.
