About this talk
This talk, presented by Hannah O'Leary and Hannah McDermott, addresses the common friction between sales and delivery teams within organizations, particularly in the context of open-source implementation. The speakers share insights from Zoocha on transforming this tension into a productive partnership through strategies like transparent handover processes, joint scoping, and defining shared KPIs. They discuss the positive impact of improved forecasting accuracy and open communication on client satisfaction and project quality in Drupal delivery. Attendees can expect to learn practical approaches for fostering cross-team empathy, aligning performance metrics, and building a culture of transparency to enhance collaboration across their own organizations.
