About this talk
This talk showcases the impactful digital transformation journey of the Wisconsin Department of Health Services, which involved digitizing and centralizing over 9,000 resources from its Aging and Disability Resource Centers. The speaker discusses the collaboration between cross-functional teams from WDHS and Palantir.net through a human-centered, highly iterative process that emphasized accessibility and measurable outcomes. Key practices such as Agile methodologies, continuous feedback loops, and behavior-driven development played a crucial role in achieving a remarkable 664% increase in resource engagement and 25% longer user engagement times. This session provides valuable insights and a roadmap for creating meaningful and rewarding government initiatives.
